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Honey Dew List Customer Care Story

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Customer stories.

Honey Dew List - Home Projects
By Sarah Morgan

Customer Care Story about honey do lists in the Greater Puget Sound Region - imageSarah Morgan carried her cup of coffee out onto the deck. From the kitchen she had seen a young deer bedded down at the edge of the huck and salal. She wanted to get a nature fix before she went to her first client meeting of the day. The day was beautiful and Sarah was watching the deer strech when she took a step and the heel of her shoe got caught in a space on the old worn deck, causing her to stumble and spill her coffee all over her beige business suit.

“Oh, no,” exclaimed Sarah, “I don’t have time for this this morning.” She took off her shoes and carried them inside stepping on the worn deck boards with her bare nyloned feet. “Tom,” she said to her husband who was still in bed as she began to change her clothes.
“Yeah,” said Tom sitting up to talk to her, “oh, what happened?”
“What happened!” said Sarah, “the deck and I had a mishap and it won. You’ve been promising me that we were going to get it fixed. And, you still haven’t gotten the rain gutters cleaned out or the lawn raked. One of these days we’re going to have a real problem around here and it is going to take a lot more money than the dry cleaning bill for my suit. I’m thinking that we probably shouldn’t go on vacation this year. The way things have been going, we’d come back and our house would be flooded.”

“But, honey,” said Tom, “you love going on vacation, don’t let a few undone tasks bother you.”
“But they do bother me,” said Sarah, “I work long hours and I would like to be able to enjoy our house when I get home, and I don’t want to have to worry that it is going to fall down around us.”

“Mostly minor issues,” said Tom, “nothing to worry about.”
“Until those minor issues grow into a major issue,” said Sarah, “I’ve got to go to work. We can talk about this later,” and she left the bedroom letting the door close a bit too hard.

Customer Care Story about honey do lists in the Greater Puget Sound Region - image Sarah’s words nagged at Tom all morning long. It was a school planning day and that meant he did not have any kids to take to school on his bus run or to supervise during their recesses or lunch hours, so he was at home all day long.

I’m getting lazy, thought Tom; I could do a better job of looking after our home and of giving my wife a sanctuary when she gets home from work. He walked out onto the deck and saw the coffee spill and the old worn boards that needed replacing. Then, he walked back into the house and into the den where there was a list sitting on the desk beside a jar. On the list were the items that most needed to be taken care of. The jar held his and Sarah’s wish list for improvements to their home. Where do I start? He pondered. Tom decided to go for a walk and clear his head. He walked around the block and that was when he saw the advertisement on a city bus for Chinook Services. We can afford help, thought Tom, and he went home and called Chinook Services. He was able to get an appointment for that very afternoon. Randy from Chinook Services came out and he and Tom went over the “honey do list” and also looked at the items in the “honeydew jar.”

“I’ll have the estimate for you by tomorrow morning,” said Randy when he left the Morgans’ property.
“Thank you,” said Tom as he shook Randy’s hand.
Next, Tom got out the rake. He planned to have the lawn looking nice for when his wife got home, as part of a good-will gesture. He also took her beige suit to the drycleaner’s for her.

Customer Care Story about honey do lists in the Greater Puget Sound Region - imageOver the next few weeks, the rain gutters were cleaned out, the worn deck boards were replaced and then it was power washed and painted with a durable adhesive to keep it looking nice for a long time. Tom and Sarah also went shopping for new patio furniture to match their Adirondack Chairs and talked about where they would like to go on their vacation. With the home’s needs being seen to with the help of Chinook Services and Tom’s assistance in making the needed improvements, there was no reason why the busy couple couldn’t plan for some time away. The list had been conquered as had many of the wish items from the jar.

“This is perfect,” said Sarah to Tom as they padded out onto the deck with a cold bottle Prosecco and glasses to enjoy the evening view from their deck.


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Customer Care Stories.

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